To make ordering as smooth as possible, we’ve bought together all the information we think is useful (or legally required) to help you through the process. If you have any questions about our patterns or your order, please get in touch.
Although we try our hardest to keep our full range in stock, we do sometimes run out of products. We aim to keep these details up to date on the website, but if you are looking to order large quantities, talk to us first.
As soon as you’ve placed your order we send out a confirmation email. Please check the details on this email, it is much easier to make changes (or cancel) before your order is dispatched.
Our transactions are processed by Paypal, which accepts major credit and debit cards. PayPal is a secure online payment service. All purchases are covered by PayPal buyer protection.
Delivery costs are worked out on the checkout page. Indicative prices for the delivery of up to two notebook sets are detailed below.
Rest of the world: £15.50
We aim to dispatch items within three working days from the date of your order, and we’ll let you know as soon as your order is dispatched. Then it’s just a short wait until your order arrives!
UK: 3-5 working days
Europe: up to 1 week
Rest of the world: up to 2 weeks
There may be local tax payable on items delivered outside the UK. It is your responsibility to pay these charges.
If you need to cancel your order, please email us with your order number. If your order has been dispatched, please follow our returns procedure below.
We hope that you love your Mettra product as much as we do. But in the unfortunate event that you are not happy, drop us an email (ideally within seven days of receipt of your order) to tell us about the problem. We are happy to refund or exchange items, as long as they are unused. If you do send the items back, you need to organise and pay for postage.
You will need to provide some personal data to place orders with us. The personal data we collect is only used to fulfil your order and to contact you if there are questions about the order.
We try to make the images on our website as accurate and close to the originals as possible. Despite our care, there may be some minor inaccuracies in the colours or sizes of the patterns shown on the website.
We are a registered company in England and Wales. Mettra Limited, Hilden Park House, 79 Tonbridge Road, Hildenborough, Kent TN11 9BH. Registration number 9480343.
We are proud of our products and carefully manage their production, from design through to paper choice and printing. We work closely with carefully selected partners that share our ethos about sustainability and that take pride in delivering quality. We support manufacturers who excel in their craft because we believe in preserving traditions - a key element of Japanese philosophy.
Our aim is to create a product that is not only beautiful, but also environmentally friendly. So we work with environmentally responsible businesses that believe in preserving the environment for future generations.
Our paper is made in the north of England by a mill established in the 19th century. This family owned company shares our commitment to the environment and works closely with sustainably managed forests in Europe. Their paper is chemical free.
We choose to use a local printing company that delivers the highest quality product, in the most environmentally friendly way. This environmentally certified business uses the very latest vegetable oil based inks and a water-free print process, conserving resources and delivering a 100% recyclable product.